FAQ

I. Ordering & Payment Security

Q1: How do I place an order?The ordering process is straightforward and user-friendly, which only takes four steps:
  1. Select Products：Browse our catalog and add your preferred items to the shopping cart.
  2. Fill in Information：Proceed to the checkout page and accurately enter your shipping address and contact details.
  3. Secure Payment：We accept major international credit cards including Visa, Mastercard, American Express and Discover. All transactions are processed directly through a highly encrypted payment gateway without any cumbersome redirects.
  4. Confirm Order：Upon successful payment, you will receive an order confirmation email instantly, and then we will arrange the shipment for you promptly.
🔒 Security Guarantee：We adopt the globally recognized PCI-DSS certified platform and end-to-end encryption technology. This means your credit card information is processed directly through protected financial channels, and our system will not store any of your card-sensitive data, ensuring a 100% secure payment process for you.
Q2: Is my payment information secure?Absolutely secure. Protecting your privacy and fund security is our top priority. We have implemented a dual-protection system:
  • Global Financial-Grade Standard：Our payment platform is PCI-DSS certified (Payment Card Industry Data Security Standard), complying with the highest international level of payment data security requirements.
  • Bank-Level Encryption Technology：With SSL/TLS end-to-end encryption, your sensitive data such as credit card number and billing address will be encrypted in real time during transmission. Even our back-end staff cannot access your private card information, guaranteeing a worry-free shopping experience throughout.

II. Order Shipment & Delivery Time (US Direct Shipping Advantage)

Q3: Where is my order shipped from and how long will it take to arrive?All our products are shipped directly from the USA Warehouse, ensuring strict quality control and efficient order processing.
  • Order Processing：After order confirmation (usually within 12 hours upon successful payment), we will complete the sorting process and hand over the goods to the logistics company within 2 working days.
  • Estimated Delivery Time：
    • Domestic Orders in the US: Enjoy express logistics service with a standard delivery time of 3-5 working days.
    • International Orders: Generally 7-15 working days, subject to the distance to the destination and the speed of local logistics services.

III. Tariffs & Import Duties (All-Inclusive Worry-Free Service)

Q4: Do I need to pay additional tariffs or import duties upon receiving the goods?Not at all. To make your cross-border shopping as smooth as local shopping, we implement an all-inclusive pricing policy:
  • All-Inclusive Duties & Taxes：The total amount you pay on the checkout page includes the product cost, international shipping fee, as well as any potential import tariffs and Value-Added Tax (VAT) imposed by the destination country.
  • No Hidden Fees：Upon delivery of the package, you don’t need to pay any extra fees to the customs or courier company. We will take full responsibility for all customs clearance and tax payment procedures.
  • Worry-Free Receipt：Since we have prepaid the relevant taxes and duties, your package can go through customs more smoothly, truly achieving a "what you see is what you get" shopping experience.

IV. Order Tracking & After-Sales Service

Q5: How can I track the real-time shipping status of my order?We provide a fully transparent real-time order tracking service for you:
  1. Email Notification：Once the order is shipped, the system will automatically send a tracking number to your registered email address vaninettiwesterberg4355@outlook.com.
  2. Account Inquiry：You can log in to your account at any time and check the real-time logistics status in the "Order History" section.
  3. Official Tracking：You can use the tracking number to check the exact location and estimated delivery date of your package on the official websites of carriers such as UPS, DHL and FedEx.